Your Money, Your Numbers
Before you submit a withdrawal request on 1q1q, check that your amount sits inside these limits. Requests outside the range are blocked automatically — not manually reviewed — so a quick check saves time.
| Parameter | Amount / Time | Notes |
|---|---|---|
| Minimum withdrawal | ৳700 | Per transaction |
| Daily withdrawal limit | ৳2,50,000 | Classic & Plus tier; higher tiers differ |
| Standard payout speed | 13 minutes | bKash, Nagad, Rocket after KYC |
| First-time withdrawal | Up to 1 hour | Extra security check on first request |
| Bank Transfer processing | 1 business day | Bank clearing times apply |
| KYC document review | 12 hours | Usually faster during business hours |
Requesting a Payout — Step by Step
The process takes under two minutes once your KYC is approved. Here are the exact steps from your account dashboard to money in your mobile wallet.
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1
Log in to your 1q1q account
Go to 1q1q Login and enter your registered mobile number and password. Use the app for the fastest experience — tap 1q1q App to download it free.
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2
Open the Cashier section
From the top menu, tap your account avatar, then select Cashier. On the app, tap the wallet icon at the bottom of the screen.
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3
Choose Withdraw and select your method
Pick bKash, Nagad, Rocket or Bank Transfer. Enter the wallet number or bank account you want to receive funds. This must match the name on your verified KYC documents.
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4
Enter the amount and confirm
Type in the amount — minimum ৳700, maximum ৳2,50,000 per day at Classic tier. Review the summary screen, then tap Confirm Withdrawal.
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5
Wait for the payout to arrive
bKash, Nagad and Rocket transfers typically arrive within 13 minutes. You will receive an SMS confirmation from your mobile wallet provider once funds land.
KYC Verification — Before Your First Withdrawal
1q1q requires identity verification before processing any withdrawal. This is a standard security measure, not unique to 1q1q. It protects your account from unauthorised cashouts. You only do this once.
Which documents are accepted?
Submit any one of the following government-issued photo IDs. The document must be valid (not expired) and the name must match your 1q1q registered name exactly.
National ID Card (NID)
Most common. Front and back photo required.
Passport
Photo page only. Must show full name and date of birth.
Driving Licence
Front and back photo required. Must be current.
Photo quality requirements
Poor photo quality is the main reason KYC is rejected. Follow these rules when taking the picture:
- All four corners of the document must be visible in the frame.
- Text and photo on the document must be sharp and readable — no blur.
- No glare or flash reflection over the document surface.
- Do not cover any part of the document with your fingers.
- Upload the original photo — do not screenshot or crop.
- Accepted formats: JPG, PNG or PDF. Maximum file size 5 MB per image.
Privacy and data protection
Your KYC documents are used solely to verify your identity and are stored with encryption. 1q1q does not share your documents with third parties outside of regulatory obligations. Documents are retained as required by applicable data retention rules.
Upload Your KYC Documents
The upload process is built into the account settings. It works both on the website and in the 1q1q app.
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1
Go to Account Settings
After logging in, tap your avatar or profile icon and select Verification or KYC from the menu.
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2
Select your document type
Choose National ID Card, Passport or Driving Licence from the dropdown. This tells the system which fields to expect.
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3
Upload the photos
Tap the upload zone and choose your image file, or take a photo directly with your phone camera. For NID and Driving Licence, upload both front and back sides separately.
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4
Submit and wait for review
Tap Submit for Review. The KYC team reviews documents within 12 hours. You will receive an in-app notification and SMS when approval is confirmed.
When a Withdrawal Does Not Go Through
Withdrawal requests can be blocked or delayed for a handful of common reasons. The fix is usually straightforward once you know what triggered it.
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KYC not completed
Withdrawals are blocked until identity verification is approved.
Complete KYC in Account Settings. Review takes up to 12 hours. -
Withdrawal amount below ৳700
Requests below the minimum are rejected automatically.
Increase the amount to at least ৳700 and resubmit. -
Active bonus wagering not met
If you claimed a bonus, withdrawal may be locked until the 23× wagering requirement is fulfilled.
Check your bonus progress in the Promotions tab. You can also forfeit the bonus to unlock withdrawal. -
Wallet number does not match account name
bKash/Nagad number must be registered under the same name as your 1q1q account and KYC document.
Use a wallet account in your own name. Contact Live Chat if you need to update payment details. -
Daily limit exceeded
Classic and Plus tier players have a ৳2,50,000 daily cap.
Wait for the daily limit to reset at midnight BDT, or upgrade your VIP tier for a higher cap. -
Blurry or incomplete KYC document
Document rejected during review — verification stays pending.
Retake the photo in good lighting, ensure all corners are visible, and re-upload.
Payment Methods for Withdrawals
All four payment methods available for deposits also support withdrawals. Mobile wallet payouts (bKash, Nagad, Rocket) are the fastest. Bank Transfer takes longer due to interbank clearing, but supports larger transaction sizes.
- bKash Deposit: 1 min Withdrawal: 13 min Min ৳700
- Nagad Deposit: 1 min Withdrawal: 13 min Min ৳700
- Rocket Deposit: 1 min Withdrawal: 13 min Min ৳700
- Bank Transfer Deposit: 1 min Withdrawal: 1 business day Min ৳700