1q1q Help Center

Account Setup and Registration

Opening a 1q1q account takes under two minutes. You need a Bangladeshi mobile number, a password, and you must be 18 or older. There is no fee to register.

What information do you submit?

Your mobile number, a username, and a password chosen by you. You will not be asked for identity documents at sign-up. Documents are only required before your first withdrawal, as explained in the KYC section below.

One account per person

Each player may hold exactly one active 1q1q account. Creating duplicate accounts to claim the welcome bonus more than once is against the rules and leads to account suspension. If you forgot your existing account details, use the password reset flow on the login page.

Logging In and Account Access

Go to /1q1q-login/ and enter the mobile number and password you registered with. The session remains active until you log out or close the browser on a shared device.

Forgot your password?

Tap "Forgot Password" on the login screen. Enter your registered mobile number and follow the SMS verification steps. You will be able to set a new password within a minute or two.

Account locked after multiple failed attempts

After several incorrect passwords in a row, your account is temporarily locked. Wait 15 minutes and try again, or contact 24/7 Live Chat to unlock it immediately.

Depositing with bKash, Nagad and More

1q1q accepts bKash, Nagad, Rocket, and Bank Transfer. The minimum deposit is ৳500. Funds arrive in your account within 1 minute for mobile banking methods.

Always use the deposit number shown inside your 1q1q account at the time of the transaction. This number can rotate for security reasons. Sending funds to an outdated number may cause delays that require manual review.

Withdrawals and KYC Verification

The minimum withdrawal is ৳700. The maximum in a single day is ৳250,000 at the Classic tier. Higher VIP tiers have larger daily limits.

KYC — when is it required?

Identity verification is required before your first withdrawal. Submit one of the following: National ID Card (NID), Passport, or Driving Licence. The review takes up to 12 hours, though most cases are cleared faster. First-time withdrawals after KYC approval are processed within 1 hour.

Why might a withdrawal be held?

Common reasons: KYC not yet submitted, active bonus wagering requirement not fully met, or a mismatch between the account name and the mobile banking name. Resolve any of these through Live Chat and the withdrawal will be released promptly.

Bonus Terms and Wagering

The first-deposit welcome bonus is 240% up to ৳13,500. So if you deposit ৳500, you receive ৳1,200 in bonus funds — that is ৳1,700 total to play with.

The reload bonus adds 10% on each subsequent deposit. Daily cashback starts at 1.1% and rises as you move up the VIP ladder. Refer a friend and earn ৳125 per successful referral.

Games and Providers

1q1q hosts over 4,500 titles from Habanero, Playtech, Red Tiger, JDB, Spribe, Ezugi, and JILI. Categories include Slots, Live Casino, Crash, Fishing, Card Games, and Lottery.

Which games count toward wagering?

Slots, Fishing, Lottery, and Crash titles count at full weight. Live Casino games (like Mini Baccarat) and Card Games (like Teen Patti Joker) may count at a reduced rate or not at all during an active bonus. Check the bonus page for the current weighting table.

Game fairness and RTP

All providers listed on 1q1q use certified random-number generators. RTP figures are published per game — for example, Teen Patti Joker (JDB) runs at 97.0%, while Leprechaun Riches (JDB) runs at 96.7%. You can see the RTP on each game's detail card in the lobby.

1q1q App for Android

The 1q1q Android app is free to download. Current version: 3.6.11. File size: 58 MB. Requires Android 6.0 or above.

Why can't I install it directly from Google Play?

Gambling apps are not listed on the Google Play Store in Bangladesh. You download the APK directly from the App page. Before installing, go to your phone's Settings → Security → enable "Install from unknown sources" for your browser. The process takes about 30 seconds.

Is the APK safe?

The APK hosted on 1q1q is the official build — the same code that runs in the browser version. Only download from 1q1q.lat. Never install an APK shared by a third-party Telegram group or website claiming to be 1q1q.

Staying in Control

Gambling should be a form of entertainment, not a way to earn income or recover losses. 1q1q provides tools to help you manage your play:

• Set a daily deposit limit from your account settings.
• Request a cooling-off period (1 day to 6 weeks) through Live Chat.
• Request permanent self-exclusion if you need a full break.
• Visit the Responsible Gaming page for external support contacts.

Players under 18 are not permitted to open an account or play. If you think someone underage is using an account, contact Live Chat immediately.

All Questions

How long does the 1q1q registration process actually take?

Under two minutes in most cases. Fill in your mobile number and choose a password — that's the whole form. You are not required to upload any documents at sign-up. Documents come later, only before your first cash withdrawal.

I entered the right password but the login page keeps rejecting it. What should I do?

First, check that your mobile number is entered with the correct format (no country code prefix needed if the site auto-detects Bangladesh). If the password is correct and you're still blocked, tap "Forgot Password" to reset via SMS, or open 24/7 Live Chat. The team can verify your identity and restore access in a few minutes.

What is the smallest amount I can deposit?

The minimum deposit is ৳500. This applies to all four accepted methods: bKash, Nagad, Rocket, and Bank Transfer. There is no maximum deposit cap stated in platform rules.

My bKash transfer went through but my 1q1q balance hasn't updated. What now?

Deposits normally arrive within 1 minute. If it has been longer, the most likely cause is using an outdated merchant number. Take a screenshot of your bKash transaction confirmation and send it to Live Chat. The finance team can trace the payment and credit your account manually — usually resolved within 30 minutes.

How do I complete KYC and what documents does 1q1q accept?

Go to your account's Verification section and upload a clear photo of one of these: National ID Card (NID), Passport, or Driving Licence. Make sure all four corners of the document are visible and the text is readable. The review team processes submissions within 12 hours. Once approved, your first withdrawal will be released within 1 hour.

What is the wagering requirement and how do I calculate it?

The wagering requirement is 23× the bonus amount (not the total balance). Example: you deposit ৳1,000 and receive a 240% bonus of ৳2,400. You must wager ৳2,400 × 23 = ৳55,200 in qualifying games within 7 days before the bonus converts to withdrawable cash. Slots, Fishing, Crash, and Lottery games all count at full weight.

Can I withdraw before completing the wagering requirement?

Yes, but doing so will forfeit the remaining bonus balance and any winnings derived from it. Only your original cash deposit (minus any losses) can be withdrawn in that case. If you are unsure whether a withdrawal will cancel your bonus, ask Live Chat before you request it.

How much can I withdraw per day?

The daily withdrawal limit depends on your VIP tier. Classic (default) tier allows up to ৳250,000 per day. The minimum single withdrawal is ৳700. Higher tiers — Plus, Prime, Elite, Signature, and Infinity — carry progressively larger daily limits, up to ৳5,000,000 at the Infinity level.

How do I reach 1q1q customer support?

1q1q offers 24/7 Live Chat, accessible from the chat icon on any page of the site or inside the Android app. There is no email address or phone line. Live Chat is the fastest route — typical response time is under two minutes during peak hours in Bangladesh (UTC+06).

Can I play 1q1q games on my phone without downloading the app?

Yes. The full game lobby works in any modern mobile browser — Chrome, Firefox, or Samsung Internet on Android; Safari on iPhone. The app offers a slightly faster loading time and home-screen shortcut, but it is not required. All games, bonuses, deposits, and withdrawals work identically in the mobile browser.

Which Android version do I need for the 1q1q app?

Android 6.0 or higher. The APK is 58 MB and is currently on version 3.6.11 (last updated 2026-11-10). The app is free. Download it only from the official page at 1q1q.lat/1q1q-app/.

What is the daily cashback and how is it paid?

All active players receive 1.1% daily cashback on net losses at the Classic tier. Cashback is calculated on the previous day's losses and credited automatically. You do not need to claim it manually. VIP members earn higher cashback rates: up to 2.1% at the Infinity level.

Does 1q1q have a referral programme?

Yes. Share your unique referral link with a friend. When they register and make their first qualifying deposit, you receive ৳125 credited to your account. There is no limit on how many friends you can refer, but each referred account must be a genuinely new player — not an existing account under a different number.