Responsible Gaming at 1q1q

Last reviewed: November 2026  ·  18+

Our Commitment to Safe Play

At 1q1q, gambling is entertainment — not a way to make money or solve financial problems. We want every player in Bangladesh to stay in control, enjoy the games, and walk away when the fun stops. This page explains every tool, rule, and resource we have in place.

1q1q follows a strict responsible gaming policy that applies to every account, every deposit, and every session — regardless of VIP tier or bet size. No exceptions.

Age Verification Policy

You must be 18 years of age or older to register and play at 1q1q. We enforce this at two points:

  • At registration — you confirm your age by ticking an 18+ declaration. Providing false information is a breach of our Terms of Service and will result in permanent account closure.
  • Before your first withdrawal (KYC) — you must upload one of the following: National ID Card (NID), Passport, or Driving Licence. Our team reviews documents within 12 hours. No withdrawal is processed without a completed KYC check.
Under-18 policy: If we have any reason to suspect an account holder is under 18, the account is frozen immediately, all winnings are voided, and all deposits are returned minus any bonuses credited. We report confirmed cases to the relevant authorities.

Know When It Stops Being Fun

Gambling becomes a problem when it affects your money, relationships, or daily routine. Run through this checklist honestly:

  • Have you spent more than you planned in a single session?
  • Do you chase losses — depositing again to try to win back what you lost?
  • Have you borrowed money or skipped bills to fund gambling?
  • Does playing interfere with work, study, or family time?
  • Do you hide your activity from people close to you?
  • Do you feel restless or irritable when you stop playing?

If you answered yes to two or more of these questions, it is time to use the tools below or speak to a professional. 1q1q support is available 24/7 via Live Chat.

Tools You Can Use Right Now

All tools are available from your Account > Responsible Gaming menu. Changes take effect within one hour unless stated otherwise.

Deposit Limits

Set a maximum amount you can deposit per day, per week, or per month. Once the limit is reached, further deposits are blocked for that period. You can lower a limit instantly. Raising a limit requires a 48-hour cooling-off period — this is intentional.

Session Time Reminders

Ask us to send a notification after you have been playing for a set number of minutes. The reminder appears as an in-app alert and an optional push notification on the 1q1q App (Android version 6.0 and above).

Reality Check

Turn on the Reality Check feature and the platform will show you a summary of time played and net result every 15, 30, or 60 minutes — whichever interval you choose. It pauses your session and asks you to confirm you want to continue.

Cooling-Off Period

Take a break for 24 hours, 7 days, or 30 days. During a cooling-off period your account is locked for deposits and gameplay, but you can still withdraw any available balance. The period cannot be shortened once it begins.

Self-Exclusion

A longer, more permanent option — covered in its own section below.

Deposit & Spending Limits at a Glance

Limit Type Minimum Value Takes Effect How to Change
Daily Deposit ৳500 Immediately Lower: instant · Raise: 48 hr wait
Weekly Deposit ৳500 Immediately Lower: instant · Raise: 48 hr wait
Monthly Deposit ৳500 Immediately Lower: instant · Raise: 48 hr wait
Session Time Reminder 15 minutes Next session Any time, no wait
Cooling-Off Period 24 hours Within 1 hour Cannot be shortened
Self-Exclusion 6 months Within 1 hour See self-exclusion rules below
Note: The minimum deposit at 1q1q is ৳500. Deposit limits you set here override that minimum — if your daily deposit limit is ৳500, one deposit per day is your effective cap regardless of payment method (bKash, Nagad, Rocket, or Bank Transfer).

Self-Exclusion: How It Works

Self-exclusion is for players who want to stop gambling for a significant period. It is a firm commitment, not a cooling-off option.

Duration Options

  • 6 months
  • 1 year
  • 3 years
  • Permanent (indefinite)

What Happens During Self-Exclusion

  • Your account is locked for all deposits, bets, and gameplay within one hour of the request.
  • Any available balance can be withdrawn within 72 hours of the exclusion starting.
  • Promotional emails and push notifications are suspended.
  • Pending bonuses are voided and cannot be reinstated.
  • You cannot create a new 1q1q account using the same NID, phone number, or bKash/Nagad number while the exclusion is active.

How to Request Self-Exclusion

  1. Log in and go to Account > Responsible Gaming > Self-Exclusion.
  2. Select your duration and confirm with your account password.
  3. You will receive a confirmation via SMS within 15 minutes.
  4. Alternatively, contact 24/7 Live Chat and ask a support agent to apply self-exclusion directly — this is useful if you do not trust yourself to complete the online steps.

Lifting Self-Exclusion

At the end of a fixed self-exclusion period (6 months, 1 year, or 3 years), your account is not automatically reopened. You must contact Live Chat and request reactivation. There is a mandatory 7-day waiting period after that request before the account goes live. Permanent exclusions cannot be reversed.

Protecting Minors

If you share a device with children or teenagers, please take these steps to prevent under-18 access to 1q1q:

  • Log out after every session — do not leave the app open or stay logged in on shared phones.
  • Use a unique PIN or biometric lock on the 1q1q App. The app supports fingerprint authentication on Android 6.0 and above.
  • Enable Android parental controls — Google Family Link can block installation of apps rated for adults.
  • Do not share your bKash or Nagad login credentials — payment access means gambling access.

If you suspect a minor has accessed your account, contact Live Chat immediately. We will pause all activity on the account and investigate within 24 hours.

Getting Help

Talking to someone is often the most effective first step. The channels below are available to players in Bangladesh:

  • 1q1q 24/7 Live Chat — the fastest route to our trained responsible gaming team. Available every day including public holidays.
  • Kaan Pete Roi (Bangladesh) — emotional support helpline operating daily. No gambling-specific referral needed; call or message via their published channels.
  • Family members — 1q1q will not share account details with third parties without your written consent, but we will speak with family members in general terms about how to access responsible gaming tools on your behalf if you ask us to.
All responsible gaming requests are confidential. Our support agents are trained to handle these conversations without judgment. You will never be pressured to continue playing.

Questions About Responsible Gaming

1. Can I lower my deposit limit and have it apply immediately?
Yes. Any reduction to a deposit limit — daily, weekly, or monthly — takes effect immediately. You do not need to wait or confirm with support. Raising a limit back up requires a 48-hour cooling period from the time of the request.
2. What happens to my bonus if I self-exclude?
All pending or active bonuses are voided when self-exclusion begins. Wagering progress is reset to zero and cannot be restored. Any real-money balance that existed before the bonus was credited can still be withdrawn within 72 hours of the exclusion starting.
3. I forgot to set a limit before depositing. Can 1q1q refund my deposit?
Deposits are processed instantly and cannot be reversed. However, you can apply a deposit limit now to prevent further deposits beyond your chosen amount. If you are concerned about your spending pattern, contact Live Chat and we will help you assess which tool — cooling-off, session reminders, or self-exclusion — fits your situation.
4. Does self-exclusion block all 1q1q platforms, including the app?
Yes. Self-exclusion applies across the website at 1q1q.lat and the 1q1q App (version 3.6.11 and all future versions). It is tied to your account credentials and phone number, not to a specific device or browser. If you log in from a new phone, the exclusion remains active.
5. Can someone else request responsible gaming tools on my behalf?
No third party can modify your account limits without your verified consent. However, if you are unable to manage the process yourself, you can ask a trusted person to contact Live Chat while you are present and confirm your identity. The support agent will then walk through the steps with both of you.
6. How do I check how much I have deposited or wagered this month?
Go to Account > Transaction History and filter by date range. You can export a CSV summary covering any 90-day window. This data includes every bKash, Nagad, Rocket, and Bank Transfer deposit, plus game-level wagering totals broken down by category (slots, live casino, crash, and so on).
Ready to play within your limits? Open an account at 1q1q — or return to the homepage to explore games, bonuses, and payment options.