1q1q: Privacy Policy

Who We Are

1q1q operates the online casino and sports betting platform accessible at https://1q1q.lat. When you create an account, make a deposit, or simply browse the site, you share certain information with us. This policy explains exactly what that information is, why we need it, and how we protect it.

References to "1q1q", "we", or "us" throughout this document mean the entity operating the 1q1q platform. References to "you" mean any visitor, registered member, or person whose data we process.

Data We Collect

We collect information in three ways: data you give us directly, data generated by your activity on the platform, and data received from payment processors.

We do not collect sensitive data such as racial origin, religion, or health information. We also do not record full payment card numbers — no card-based payments are offered on 1q1q.

How We Use Your Data

Every piece of data we hold has a specific purpose. We do not use data "just in case." The table below maps each use to its legal basis.

Sharing with Third Parties

We share data only where necessary. We never sell your personal information.

Payment processors

To complete a bKash, Nagad, Rocket, or Bank Transfer transaction, we pass your mobile number or account details to the relevant payment gateway. These processors are bound by their own privacy obligations and use your data solely to complete the transaction.

Game providers

Providers such as Habanero, Playtech, Red Tiger, JDB, Spribe, Ezugi, and JILI receive a session token and your account currency. They do not receive your name, mobile number, or payment details.

Analytics and fraud tools

We use internal analytics tools to monitor platform health. Any third-party tool we use receives only anonymised or pseudonymised data. No full names or mobile numbers are shared.

Legal requests

If a competent authority presents a lawful request, we are obliged to disclose the specific data requested. We will notify you unless prohibited by law from doing so.

Cookies and Tracking

1q1q uses cookies and similar local storage to keep you logged in, remember your language preference, and understand which parts of the site are most useful. We use three categories:

• Essential cookies — required for login sessions and security tokens. You cannot opt out of these while using the platform.
• Analytics cookies — record page views and navigation paths in aggregated form. You can opt out via your browser settings.
• Marketing cookies — used if you arrived via an affiliate link. These help us pay the correct partner. They expire after 30 days.

To remove all cookies, clear your browser's site data for 1q1q.lat. Note that doing so will log you out of your account.

How Long We Keep It

We keep your data for as long as your account is active, plus an additional period required by financial regulations. Here is a practical summary:

• Account and transaction records — retained for a minimum of 5 years from your last transaction, in line with standard anti-money laundering requirements.
• KYC documents (NID, Passport, Driving Licence scans) — retained for 5 years after account closure.
• Live chat transcripts — retained for 12 months, then deleted.
• Marketing opt-in records — retained until you withdraw consent.

When the retention period ends, we delete or irreversibly anonymise the data.

Your Rights

You have the following rights over your personal data held by 1q1q:

• Access — request a copy of the data we hold about you.
• Correction — ask us to fix inaccurate or incomplete data.
• Deletion — ask us to erase your data, subject to legal retention obligations.
• Restriction — ask us to pause processing while a dispute is resolved.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interest (such as analytics).
• Withdraw consent — opt out of marketing messages at any time via your account settings or by contacting support.

To exercise any of these rights, contact our 24/7 live chat. We will respond within 30 days. Identity verification may be required before we action a request.

Security Measures

1q1q uses industry-standard technical and organisational measures to protect your data:

• TLS encryption on all connections between your device and our servers.
• Passwords stored as salted hashes — our staff cannot read your password.
• Financial data encrypted at rest.
• Access to personal data limited to staff who need it to perform their role.
• Regular internal security reviews and vulnerability testing.

No system is 100% secure. If you suspect unauthorised access to your 1q1q account, contact live chat immediately and change your password.

Players Under 18

1q1q is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that an account was created by a minor, we will close the account, refund any deposits made, and delete the associated personal data. If you believe a minor has registered, contact our support team immediately.

When This Policy Changes

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we update the "Last updated" date at the top of this page. For significant changes — such as new data-sharing arrangements — we will notify registered players via their account notification inbox at least 14 days before the change takes effect. Continuing to use 1q1q after that date means you accept the updated policy.

Contact Us

If you have questions about this policy, want to exercise your data rights, or need to report a privacy concern, please reach our team through the 24/7 live chat on the 1q1q platform. Live chat is the fastest way to get a response — our agents are available around the clock, every day of the year.

For formal written requests (such as a subject access request), please use live chat to initiate the process. An agent will confirm receipt and guide you through the verification steps. We do not publish email addresses.